filtering – Canadian Website & E-mail Hosting

Spam Filtering

Spam filtering is an essential feature to keeping your inbox free from unsolicited and junk emails. Our spam filtering system (Apache SpamAssassin) grades emails based on the content and other factors, then completes the action as set. (Move to a “Spam” folder, or delete)

It can be configured at the administrative level (cPanel) or on a per-email account level.

WARNING: It is not recommended to have individuals set their own spam filtering as it will delete any messages detected.

Step 1

You will need to start by logging in to your cPanel account. (https://cpanel.yourdomain.com/ with “yourdomain.com” being your website name)

Step 2

Once logged in, select “Spam Filters”.

Step 3

Configure the spam filter as desired. Here is the general overview of settings:

Slider Status:

Enabled:

Disabled:

Process New Emails and Mark them as Spam: Needs to be enabled to run the service. *Recommended*
Move New Spam to a Separate Folder (Spam Box): Detected messages will be moved to a “Spam” folder that can be accessed through webmail or using IMAP *Recommended*
Spam Threshold Score (X): Allows for level of detection/aggressiveness of spam messages. 5 is the default setting. See Step 4 below for further information.

Additional Notes:

-The “Automatically Delete New Spam” is not recommended to be enabled as it will not allow for you to review messages that may be falsely detected as spam.

-If a message is marked as spam, you can simply drag it out of the spam folder to your Inbox or other folder as desired.

Step 4 (Optional)

The “Adjust Spam Threshold Score” can be changed at any time if either spam is still being delivered to your inbox (Not an aggressive enough score) or legitimate emails are being caught (Too aggressive of a score)

The scales is from 1 (Most aggressive) to 10 (Least aggressive).

To adjust it:

Select one of the preset settings, or “Custom” and enter in the desired score.
Select “Update Scoring Options” to make the change.

Final Notes: We offer additional (Paid) spam filtering services that allow for greater control and results. Please contact us for inquiries of this service.

Email Filtering

Email filtering is useful for accepting or rejecting emails that may not fit with your spam filtering.

This can be configured for either:

Across all email accounts (Domain wide)
A single email account

To Manage existing filters, follows the steps as listed here

Through cPanel

Step 1

You will need to start by logging in to your cPanel account. (https://cpanel.yourdomain.com/ with “yourdomain.com” being your website name)

Step 2

In the email section, select either:

Global Email Filters: Applied to all email accounts in your domain. (@yourdomain.com)
Email Filters: Applied to a specific email account. (E.g. john@yourdomain.com)

Step 3

If you chose the global email filters, you will be shown the page below. Click on “Create a New Filter” to start.

Step 4

Once clicked on, you will be shown the page to create an email filter for all emails across your domain. Complete the form as follows:

Filter Name: What you want to label the filter as. (E.g. Spam – “Congratulations You’ve Won”)
Where: Choose from one of the various options for our system to check for in the email. (E.g. “Body” is the content of the email)
How Exact: How specific to match the rule ( E.g. “Contains” means that it is within it, but not exact)
What: What to match for the rule
Action: Choose from the various options from, “Discard Message” to “Deliver to Folder”
Create: Once completed, create the rule.

*Optional* You can add both multiple rules to match precisely your set, and multiple actions.

Through Webmail

Step 1

Sign into your webmail, then in the upper right corner, click on your email account, then “Email Filters”. ( Common webmail address is https://webmail.yourdomain.com/ with “yourdomain.com” being your website name)

Step 2

Click on “Create a New Filter” to start.

Step 3

Once clicked on, you will be shown the page to create an email filter for only the specific email account. Complete the form as follows:

Filter Name: What you want to label the filter as. (E.g. Spam – “Congratulations You’ve Won”)
Where: Choose from one of the various options for our system to check for in the email. (E.g. “Body” is the content of the email)
How Exact: How specific to match the rule ( E.g. “Contains” means that it is within it, but not exact)
What: What to match for the rule
Action: Choose from the various options from, “Discard Message” to “Deliver to Folder”
Create: Once completed, create the rule.

*Optional* You can add both multiple rules to match precisely your set, and multiple actions.

Managing Email Filters

If you want to edit through either cPanel or webmail, navigate back to either your “Glboal Email Filters” or “Email Filters” section as shown above, then click “Manage Filter” to the right of the filter.

Blog Archive

Spam Filtering

Step 1

Step 2

Step 3

Step 4 (Optional)

Email Filtering

Through cPanel

Step 1

Step 2

Step 3

Step 4

Through Webmail

Step 1

Step 2

Step 3

Managing Email Filters