Email Filtering

Email filtering is useful for accepting or rejecting emails that may not fit with your spam filtering.

This can be configured for either:

1. Across all email accounts (Domain wide)
2. A single email account

To Manage existing filters, follows the steps as listed here

Through cPanel

Step 1

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You will need to start by logging in to your cPanel account. (https://cpanel.yourdomain.com/ with “yourdomain.com” being your website name)

Step 2

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In the email section, select either:

• Global Email Filters: Applied to all email accounts in your domain. (@yourdomain.com)
• Email Filters: Applied to a specific email account. (E.g. john@yourdomain.com)

Step 3

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If you chose the global email filters, you will be shown the page below. Click on “Create a New Filter” to start.

Step 4

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Once clicked on, you will be shown the page to create an email filter for all emails across your domain. Complete the form as follows:

1. Filter Name: What you want to label the filter as. (E.g. Spam – “Congratulations You’ve Won”)
2. Where: Choose from one of the various options for our system to check for in the email. (E.g. “Body” is the content of the email)
3. How Exact: How specific to match the rule ( E.g. “Contains” means that it is within it, but not exact)
4. What: What to match for the rule
5. Action: Choose from the various options from, “Discard Message” to “Deliver to Folder”
6. Create: Once completed, create the rule.

*Optional* You can add both multiple rules to match precisely your set, and multiple actions.

Through Webmail

Step 1

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Sign into your webmail, then in the upper right corner, click on your email account, then “Email Filters”. ( Common webmail address is https://webmail.yourdomain.com/ with “yourdomain.com” being your website name)

Step 2

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Click on “Create a New Filter” to start.

Step 3

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Once clicked on, you will be shown the page to create an email filter for only the specific email account. Complete the form as follows:

1. Filter Name: What you want to label the filter as. (E.g. Spam – “Congratulations You’ve Won”)
2. Where: Choose from one of the various options for our system to check for in the email. (E.g. “Body” is the content of the email)
3. How Exact: How specific to match the rule ( E.g. “Contains” means that it is within it, but not exact)
4. What: What to match for the rule
5. Action: Choose from the various options from, “Discard Message” to “Deliver to Folder”
6. Create: Once completed, create the rule.

*Optional* You can add both multiple rules to match precisely your set, and multiple actions.

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Managing Email Filters

If you want to edit through either cPanel or webmail, navigate back to either your “Glboal Email Filters” or “Email Filters” section as shown above, then click “Manage Filter” to the right of the filter.