You will need to start by logging in to your cPanel account. (https://cpanel.yourdomain.com/ with “yourdomain.com” being your website name)
Once logged in, in the email section, click on “Email Accounts”.
Then to the right of the desired email, click on “Manage”.
You will need to start by logging in to your cPanel account. (https://cpanel.yourdomain.com/ with “yourdomain.com” being your website name)
Once logged in, in the email section, click on “Email Accounts”.
Then click on the desired email account, then the “Delete” button.
Check that the email address has been removed. You will see that the address is no longer listed, and a “Success” message will temporarily show confirming its deletion.
Spam filtering is an essential feature to keeping your inbox free from unsolicited and junk emails. Our spam filtering system (Apache SpamAssassin) grades emails based on the content and other factors, then completes the action as set. (Move to a “Spam” folder, or delete)
It can be configured at the administrative level (cPanel) or on a per-email account level.
WARNING: It is not recommended to have individuals set their own spam filtering as it will delete any messages detected.
You will need to start by logging in to your cPanel account. (https://cpanel.yourdomain.com/ with “yourdomain.com” being your website name)
Once logged in, select “Spam Filters”.
Configure the spam filter as desired. Here is the general overview of settings:
Slider Status:
Enabled:
Disabled:
Additional Notes:
-The “Automatically Delete New Spam” is not recommended to be enabled as it will not allow for you to review messages that may be falsely detected as spam.
-If a message is marked as spam, you can simply drag it out of the spam folder to your Inbox or other folder as desired.
The “Adjust Spam Threshold Score” can be changed at any time if either spam is still being delivered to your inbox (Not an aggressive enough score) or legitimate emails are being caught (Too aggressive of a score)
The scales is from 1 (Most aggressive) to 10 (Least aggressive).
To adjust it:
Final Notes: We offer additional (Paid) spam filtering services that allow for greater control and results. Please contact us for inquiries of this service.
Email filtering is useful for accepting or rejecting emails that may not fit with your spam filtering.
This can be configured for either:
To Manage existing filters, follows the steps as listed here
You will need to start by logging in to your cPanel account. (https://cpanel.yourdomain.com/ with “yourdomain.com” being your website name)
In the email section, select either:
If you chose the global email filters, you will be shown the page below. Click on “Create a New Filter” to start.
Once clicked on, you will be shown the page to create an email filter for all emails across your domain. Complete the form as follows:
*Optional* You can add both multiple rules to match precisely your set, and multiple actions.
Sign into your webmail, then in the upper right corner, click on your email account, then “Email Filters”. ( Common webmail address is https://webmail.yourdomain.com/ with “yourdomain.com” being your website name)
Click on “Create a New Filter” to start.
Once clicked on, you will be shown the page to create an email filter for only the specific email account. Complete the form as follows:
*Optional* You can add both multiple rules to match precisely your set, and multiple actions.
If you want to edit through either cPanel or webmail, navigate back to either your “Glboal Email Filters” or “Email Filters” section as shown above, then click “Manage Filter” to the right of the filter.
If you try to send an email from your iPhone and get an error message that says “A copy has been placed in your outbox. The recipient was rejected by the server because it does not allow relaying,” chances are you need to check your outgoing mail server settings. Here’s how:
When you login to your webmail account for the first time, you will be prompted with two webmail application options to choose from.
The information below offers new Webmail users a brief overview of the features available in either application.
You can click on the “Set as Default” button below each application, or from the email menu in the top right corner, and click the star beside the webmail application you would prefer to have load up when logging in. You can change this at any time.
OR
For a full list of features, visit each application’s website.
|
|
|
||
| Application website | The Horde Project | Roundcube Webmail Project | |
| Interface type |
|
|
|
| Composition features: |
|
|
|
| Organization features: |
|
|
|
| Additional features: |
|
|
|
| Recommended for: | Users who need a full suite of features that includes mobile email access and advanced productivity tools. | Users who need a user-friendly web interface with some additional features available. |
Here are the steps to add an email account.
You will need to start by logging in to your cPanel account. (https://cpanel.yourdomain.com/ with “yourdomain.com” being your website name)
Once logged in, navigate to the Email section, and click on “Email Accounts”.
Fill in the required information:
Email: The desired account name.
Domain: What domain to setup the account on. There may be multiple if you have registered more than one.
Password: We have password complexity enabled. As a password is entered, the coloured bar below will change and be scored. This assists with making sure it is not easily guessed. You can click on the “Generate” button to the right of the field to have it randomly create a password for you. It will also allow you to choose between using numbers, symbols, or both.
Mailbox Quota: This can be set to restrict the new email account to a set mailbox size, or set to unlimited. (Note that the total size cannot exceed the total available storage of the cPanel account. E.g. With a 1 GB total storage limit, setting an email account to “Unlimited” will only allow up to the maximum 1 GB total storage. This is useful for preventing your email, or multiple email accounts from filling up the total storage.)
Send welcome email with mail client configuration instructions: This will send the mail settings, and for Apple/iOS devices, a small attachment for a “Mail profile” to setup the email account in a few clicks.
Lastly, click on “Create Account” to finish.
Note:
If you are prompted with the error, “You are using your maximum allotment (X) of email accounts.” then you will need to either remove an old email account, or contact us to add additional mailboxes to your account.
An email auto responder is great for notifying the original sender with a message. (E.g. “Out of Office”, “Vacation” or “No Longer Valid”)
You can create an auto responder using either the webmail or cPanel sites.
Option 1: Through webmail.
Login to your webmail account, (Https://webmail.yourdomain.com with yourdomain.com being replaced with your domain name.) then select your email address in the top right corner, followed by clicking on “Autoresponders”
Option 2: Through cPanel
Login to your cPanel account, (Https://cpanel.yourdomain.com with yourdomain.com being replaced with your domain name.) then in the Email section, click on.”Autoresponders”
Click on “Add Autoresponder”.
Fill out the applicable information on the autoresponders page.
Here are a few helpful tips to understand the available fields.
Interval: This is how often the auto responder should be activated. Useful if you receive multiple emails from an individual, but do not want to reply back to every email notifying of status. (E.g. Receiving multiple emails from an email address, but only want to send one notice of being out of the office per day, then it would be recommended to be set this to 24 hours.)
Email: Enter your account name
Domain: Select your applicable domain name.
From: If you wish to have any replies to the auto responder sent to a different email address that original. (E.g. Received to sally@yourdomain.com but another employee john@yourdomain.com will handle further replies)
Subject: Your desired responding subject line.
Body: The content of your auto responding reply message. For more advanced email messages, you can check the “This message contains HTML” to allow for HTML formatted messages.
Start: Desired start date/time.
Stop: Desired stop date/time.
Finish by selecting the blue “Create/Modify” button.
Note:
To edit or delete an autoresponder, simply repeat Step 1 and 2, then under the “Actions” column click either “Edit” or “Delete” for the specified record.
A forwarding email address is great when getting rid of old email accounts, but still requiring to receive any messages that are sent to it.
You can forward messages from one account to multiple accounts by creating multiple forwarders. (info@yourdomain.com to sally@yourdomain.com, john@yourdomain.com)
Forward messages from a non-existent account to another account. (E.g. While you may not have an info@example.com e-mail account created, you can still set up a forwarder that forwards messages sent to info@example.com to another account.)
*Optional* Domain Wide Forwarding
If you have a second domain (.ca or .net) and you don’t want to have to make a duplicate of the same email accounts, you can use a “domain forwarder” for just emails.
To do this, follow the steps listed here.
You can create the forwarding address using either the webmail or cPanel sites.
Option 1: Through webmail (https://webmail.yourdomain.com/ with “yourdomain.com” being your website name)
Sign into your webmail, then in the upper right corner, click on your email account, then “Forwarders”.
Option 2: Through cPanel (https://cpanel.yourdomain.com/ with “yourdomain.com” being your website name)
Login to your cPanel account and in the Email section, click on “Forwarders”.
Click on “Add Forwarder”.
1. Enter in the account name you would like to forward.
2. Select the domain name for the account to be created under. (You can only create a forward record for the domains you have access to.)
3. Enter in the specified email address to have new messages forwarded to.
4. Click “Add Forwarder” to complete the setup.
Note:
To delete a forwarder, simply repeat Step 1 and under the “Actions” column and click “Delete” for the specified record.
To create a domain wide forwarding, simply start by logging into your cPanel account. (https://cpanel.yourdomain.com/ with “yourdomain.com” being your website name)
Once logged in, navigate to the Email section and click on “Forwarders”.
Click on the “Add Domain Forwarder”
You will now see the records currently active of any individual email account forwarding, and domain wide forwarding.
If you would like to remove the forwarder, simply access the “Forwarders” in the email section of cPanel and select “Delete” to the right of the record.
Login to the webmail. (By default it is https://webmail.techalta.net)
Click on your e-mail account in the top right corner, then select “Password & Security”,
Enter in your new password, and confirm it in the second box, then click “Save”.
Note:
We require a certain level of password complexity. Avoid using a password that is short, a single word, or variant of letters (E.g. A=4, E = 3, 7 = T). These can be easily cracked with dictionary attacks, or basic algorithms. The “Password Generator” to the right of the password strength meter can be used to generate a secure password for you.
